Usability Bench Test™

Our Usability Bench Test™ provides a quick and cost-effective evaluation of potential usability issues with a software application or medical device user interface. The Bench Test can be performed at the earliest stages of your product’s development, while there is still an opportunity to introduce effective design solutions.

Solves These Problems

  • How do we identify potential usability issues early enough in the design process to address them effectively?
  • How to we identify usability issues that could negatively effect user acceptance and satisfaction?
  • We conduct usability testing when we have a working prototype, but what can we do earlier in the process to ensure we are on the right track?
  • How can we verify that the design we have meets our design input requirements?

Usability Bench Test™ Defined

The Usability Bench Test™ combines elements of several proven human factors techniques, including Task Analysis and Heuristic Review. The test is performed by one or more human factors and design experts, who take the following factors into consideration:

  • The design of the user interface, instructions for use, and packaging.
  • The specific steps (i.e., task steps) required to use the device safely and effectively.
  • The device use environment (the environmental, social, and organizational conditions under which the device is likely to be used).
  • The motor, perceptual, and cognitive capabilities and limitations of the target user population (i.e., what users can do relative to the requirements of the task).
  • The predispositions of the target user population (what users are likely to do given their expectations and experience with the device).
  • General human factors principles for good design (e.g., Provide unambiguous and timely feedback on use actions and device states, Provide a clear conceptual model, Make things visible, Anticipate errors, Reduce memory load).
  • Relevant standards, including the AAMI’s HE75 Human factors engineering: design of medical devices.

Usability problems are identified and prioritized based on their impact to the user and likelihood of occurrence. Recommendations for design or labeling changes aimed at addressing the problems are provided.

Deliverables

Written report suitable for inclusion in a design history file and/or a PowerPoint™ presentation summarizing key findings and recommendations for design or labeling changes.